FAQs

We accept all major credit and debit cards as well as popular digital wallets — the full list of options available in your country is shown at checkout. Every transaction is processed over SSL encryption on Shopify's PCI-compliant checkout, so your card details never touch our servers.

All prices in the store are displayed in US dollars (USD), and your payment is processed in USD. If your card is issued in another currency, your bank converts the amount at its own exchange rate, and a small conversion fee may apply depending on your card issuer.

We start preparing orders for dispatch quickly, so the window for changes is short. If you need to change your shipping address, add or remove an item, or cancel entirely, contact us as soon as possible after ordering. Once your order has left our facility we can no longer modify it — but you can still use our return process after it arrives.

No account is needed to place an order. To track orders, request returns, and save your details, simply log in with your email address — we'll send you a six-digit verification code instead of a password. Use the Track My Order link in the footer anytime.

Every order ships directly from our facility in Korea, the home of K-beauty. We currently deliver to 60+ countries across North and South America, Europe, the Middle East, Asia, and Oceania, with tracked shipping on every order.

It depends on your country and the shipping method you choose. Typical delivery windows after dispatch:

• Express — about 4–8 business days in most regions.
• Standard / K-Packet — about 4–7 business days in much of Europe, 13–17 business days to the United States, and 14–21 business days in regions served by K-Packet (parts of Asia-Pacific and Latin America).

For the exact estimate for your address, open any product page and choose your country in the shipping estimator — it shows your expected delivery window before you order. See our Shipping & Delivery page for full details.

Rates depend on your destination and are always shown at checkout before you pay. And yes — every country we ship to qualifies for free standard shipping once your order reaches your country's threshold. The current threshold for your location is displayed in the banner at the top of the store and on each product page.

The moment your order ships, we email you a tracking number. You can also see the status anytime under Track My Order. Tracking events may take 1–2 business days to appear after dispatch, and there can be a short quiet period while your package is handed over between the Korean carrier and your local postal service — this is normal for international shipments.

Most orders arrive without extra charges, but depending on your country's regulations and your order value, customs may apply import duties or local taxes. When they apply, these charges are set by your local authorities and are the recipient's responsibility. Customs processing can also occasionally add a few days to delivery. See International Shipping for details.

Eligibility windows and conditions are described in our Refund Policy. If something arrives damaged, incorrect, or doesn't arrive at all, contact us right away — we'll make it right.

Returns are self-service: log in to your account, open the order, and click Request return. Our step-by-step guide walks you through it. If your request is approved and requires shipping, you'll receive instructions and a return label by email.

Once your return is received and inspected, your refund is issued to your original payment method. Banks and card issuers typically take a few additional business days to post the credit to your statement.

Yes — 100%. We are based in Korea and source every product directly from official Korean suppliers. No gray-market stock, no parallel imports. Each order is checked and carefully packed before it leaves our facility. Read more on our Safe Shopping Guarantee page.

Korean cosmetics usually print dates in year-month-day order (for example, 2027.03.15). Two markings are common:

• 까지 (kkaji) or EXP — "use by" this date.
• 제조 (jejo) — the manufacturing date, not the expiry.

Also look for the open-jar symbol (e.g. 12M), which tells you how many months a product stays fresh after opening. If you're ever unsure about a date on your product, send us a photo and we'll confirm.

We carry a wide range of cruelty-free brands and clearly mark vegan-friendly options — browse our Vegan collection to shop them directly. Note that some beloved K-beauty ingredients such as snail mucin, propolis, and honey are animal-derived, so always check the individual product page if a fully vegan formula matters to you.

Keep products in a cool, dry place away from direct sunlight. Water-light formulas like essences and ampoules are best used within their open-jar period, and vitamin C products keep their potency longest when tightly closed and stored away from heat.