Submit a Return Request

Changed your mind? No problem — you can submit a return request in just a few minutes, right from your account. Before you start, check our Refund Policy for eligibility windows and conditions.

Before You Start

• Have your order number handy — it's in your order confirmation email.
• Damaged, defective, or wrong item? Skip the form and contact us directly with photos — we'll resolve it with a replacement or refund without the standard return steps.
• Keep items unused and in their original packaging — for hygiene reasons, cosmetics generally need to be unopened to be eligible; see the Refund Policy for specifics.

How to Request a Return

1. Log in to your account. Click the profile icon in the store's menu, enter your email address, and click Continue. We'll email you a six-digit verification code — copy it from the email and enter it to sign in. No password needed.
2. Find your order. Open the order containing the item you'd like to return and click Request return.
3. Select the items. If your order has more than one item, choose which ones you want to return.
4. Tell us why. Select a return reason and add a note if you'd like to give us more detail — it helps us process your request faster.
5. Submit. Click Request return — that's it. You'll see the request status on the order page.

What Happens Next

• Review — we review your request and email you the outcome promptly.
• Ship it back — if your return is approved and requires shipping, the email includes return instructions and a shipping label. Pack items securely, ideally in the original packaging.
• Refund — once we receive and inspect the returned items, your refund is issued to your original payment method. Banks typically take a few additional business days to post the credit to your statement.

Need Help?

If you run into any trouble with the login code, can't find your order, or have a question about eligibility, contact us — we're happy to walk you through it.