International Shipping

Fresh Glow is based in Korea and ships worldwide — your favorite K-beauty products travel straight from Seoul to your doorstep in 60+ countries across the Americas, Europe, the Middle East, Asia, and Oceania.

How Your Order Travels

Depending on your destination and the option you choose at checkout, your order ships one of two ways:

• Standard / K-Packet — Korea Post's international parcel service, handed over to your national postal service for final delivery. Typically 4–7 business days in much of Europe and 13–21 business days elsewhere.
• Express — commercial express carriers with door-to-door handling, typically 4–8 business days in most regions.

Both options are fully tracked. For the exact delivery window for your address, select your country in the shipping estimator on any product page, or see the regional table on our Shipping & Delivery page.

Shipping Costs & Free Shipping

Shipping rates vary by country and are always shown at checkout before payment — no surprises. Free standard shipping is available in every destination once your order reaches your country's qualifying amount; the current threshold for your location is shown in the banner at the top of the store.

Customs, Duties & Taxes

Most orders arrive without any extra charges. However, depending on your country's import regulations and the value of your order, customs may apply import duties, VAT, or handling fees. A few things to know:

• These charges are set and collected by your local authorities — they are not included in your order total and are the recipient's responsibility.
• Customs inspection can occasionally add a few days to delivery. This is outside any carrier's control.
• Cosmetics are personal-use goods in most countries, but import allowances vary — if you're placing an unusually large order, check your country's personal import limits first.

Getting Your Address Right

A complete, accurate address is the single best way to avoid delays. Please double-check at checkout:

• Postal code — required for virtually all international deliveries.
• Phone number — carriers and customs use it to reach you; missing numbers are a common cause of held packages.
• Local-language details — apartment/unit numbers and building names help your local courier complete the last mile.

Spotted a mistake after ordering? Contact us right away — we can usually correct the address if your order hasn't been dispatched yet.

Tracking Your Package

Every order ships with a tracking number, emailed at dispatch and available under Track My Order. International tracking often shows a brief quiet period while your parcel is transferred between the Korean carrier and your local postal network — this is normal and your package is still moving.

If a Package Can't Be Delivered

If a parcel is returned to us because of an incomplete address, a missed pickup window, or unpaid customs charges, we'll contact you as soon as it arrives back to arrange the next step. If your tracking hasn't moved for an unusually long time, reach out — we'll open an inquiry with the carrier on your behalf.