Shipping policy

Shipping Policy

All Fresh Glow orders ship directly from our facility in Korea. We currently deliver to 60+ countries across North and South America, Europe, the Middle East, Asia, and Oceania, with tracked shipping on every order.

1. Order Processing

Orders are typically processed and dispatched within 1–3 business days. Once your order ships, you'll receive a confirmation email with your tracking number. You can also check your delivery status anytime via Track My Order in the store footer. Business days exclude weekends and public holidays in Korea; during peak seasons, processing may take slightly longer.

2. Shipping Options & Delivery Times

Depending on your destination, one or both of the following options are available at checkout:

- Standard Shipping — our most affordable option. Typically 4–7 business days after dispatch in much of Europe, 13–17 business days to the United States, and 14–21 business days in regions served by K-Packet (parts of Asia-Pacific and Latin America).
- Express Shipping — available in most regions, typically 4–8 business days after dispatch via commercial express carriers.

Delivery windows are estimates, not guarantees, and may be affected by customs processing, carrier delays, or peak-season volume. For a live estimate for your address, select your country in the shipping estimator on any product page.

3. Shipping Fees & Free Shipping

Shipping rates depend on your destination and are always shown at checkout before payment. Free standard shipping is available in every country we serve once your order reaches the qualifying amount for your region — the current threshold for your location is displayed in the banner at the top of our store. Shipping promotions may temporarily improve these conditions; any changes will be shown at checkout.

4. Customs, Duties & Taxes

International orders may be subject to customs inspection, import duties, VAT, or handling fees depending on your country's regulations and order value. These charges are set and collected by your local authorities, are not included in your order total, and are the recipient's responsibility. Customs processing can occasionally add a few days to delivery.

5. Addresses & Undeliverable Packages

Please make sure your shipping address is complete and accurate at checkout, including postal code and phone number — many carriers require them for international delivery. If you notice a mistake after ordering, contact us at support@freshglowup.com as soon as possible; we can usually correct it before dispatch. If a package is returned to us due to an incomplete address, a missed pickup window, or unpaid customs charges, we'll contact you to arrange the next step.

6. Lost or Delayed Shipments

Tracking may show a brief quiet period while your parcel transfers between the Korean carrier and your local postal network — this is normal. If your tracking hasn't updated for an unusually long time or your order is significantly delayed, contact us at support@freshglowup.com and we'll open an inquiry with the carrier on your behalf.

For more detail, see our Shipping & Delivery page, or contact us anytime at support@freshglowup.com.